Thank you for shopping with TESH! We want you to love your jewelry. If you're not completely satisfied with your purchase, we're here to help.

• Returns must be requested within 30 days of the delivery date.
• Returns requested after 30 days will not be accepted.

To be eligible for a return, your item must:

• Be unworn and in its original condition.
• Be free of scratches, damage, or signs of wear.
• Be returned in its original branded packaging.
• Have the plastic security tag attached and untampered with.

Important: If the security tag has been cut, removed, or tampered with, the item is not eligible for return or refund.

We accept returns for eligible items if you are not satisfied with your purchase.

The following items are not eligible for return or exchange:

• Earrings (for hygiene and safety reasons)
• Items with removed or damaged security tags
• Worn, damaged, or scratched items

If you receive the wrong item or an item that arrives damaged, please contact us immediately so we can resolve the issue.

To initiate a return:

1. Email care@shoptesh.com with your order number.
2. Our customer support team will provide return instructions.
3. Package your item securely in its original packaging.
4. Ship the item using a trackable shipping service.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as TESH cannot guarantee receipt of returned packages.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

We proudly stand behind the quality of our jewelry.

Our premium 18K gold-plated stainless steel jewelry is:

• Hypoallergenic
• Waterproof
• Tarnish-resistant

You can confidently wear your jewelry while showering, exercising, or swimming without worrying about rust or skin discoloration.

Within 90 days of delivery, our warranty covers manufacturing defects, including:

• Broken clasps
• Detached stones
• Unexpected tarnishing under normal water exposure
• Manufacturing defects

Our warranty does not cover:

• Deep scratches or gouges caused by rough handling
• Accidental breakage or damage
• Exposure to harsh chemicals, including bleach, acetone (nail polish remover), or industrial cleaners
• Normal wear and tear
• Lost or stolen items

To submit a warranty claim:

1. Email care@shoptesh.com.
2. Include your order number.
3. Attach clear photos showing the issue.

If your claim is approved, we will send you a replacement piece at no additional cost.

If you have any questions regarding returns, refunds, or warranty claims, please contact us:

Email: care@shoptesh.com